Analysis Of Communication Process In Counseling Through Whatsapp

Authors

DOI:

https://doi.org/10.31100/jurkam.v4i1.510

Keywords:

communication counseling, whatsapp

Abstract

Konseling melalui  WhatsApp menjadi trend dalam praktik konseling di sekolah. Banyak  penelitian mengenai pengembangan model konseling melalui  WhatsApp dan  menguji efektifitasnya, sementara kajian terhadap proses konselingnya belum tersentuh oleh sebuah riset. Di lain pihak, banyak yang  masih meragukan kebenaran proses komunikasi yang terjadi dalam WhatsApp merupakan proses komunikasi konseling. Penelitian bertujuan untuk menganalisis proses komunikasi konseling  yang  merujuk kepada dimensi komunikasi efektif dalam konseling.  pendekatan mix method digunakan dengan one phase design. Penelitian dilakukan kepada 25 responden yang merupakan siswa SMK PGRI 2 Palembang yang memanfaatkan konseling melalui  WhatsApp di sekolah tersebut.  Metode kuantitatif digunaka untuk mensurvey ketercapaian aspek komunikasi dalam konseling melalui  WhatsApp, sedangkan metode kualitatif digunakan untuk mendalami pola komunikasi yang terjadi. Hasil penelitian menunjukkan bahwa aspek rasa nyaman dan keterbukaan merupakan pengalaman yang paling dirasakan responden, sedangkan 50 % responden mengakui kurang merasakan dimensi empati. Penelitian merekomendasikan untuk1) tetap menggunakan prinsip dalam konseling dalam konseling melalui  WhatsApp, terutama dalam pembentukan rapport,2) memahami penggunaan kata – kata , emoticon, dan gaya bahasa dalam komunikasi digital, 3) mengggunakan pendekatan naratif dan solution focused ketika melakukan konseling melalui  WhatsApp.

 

Kata kunci: komunikasi konseling,  WhatsApp

Abstract:  Counseling through  WhatsApp has become a trend in counseling practices in schools. Much research on the development of counseling models through  WhatsApp and its effectiveness is discussed, while the study of the counseling process has not been touched by a study. On the other hand, many still doubt the communication process that occurs in  WhatsApp is a counseling communication process. Research aim to analyze counseling communication processes that discuss the dimensions of effective communication in counseling. The mixed method is used with a one-phase design. The study was conducted on 25 respondents who were students of SMK PGRI 2 Palembang who use counseling through  WhatsApp at their school. Quantitative methods used for surveying aspects of communication in counseling through  WhatsApp, while qualitative methods are used to explore patterns of communication that occur. The results showed that the aspects of comfort and openness were the most considered experiences of respondents, while 50% of respondents considered lacking the empathy dimension. Research recomendating to 1) use principles in counseling in  WhatsApp counseling, especially in rapport relations, 2)  mastering  the use of words, emoticons, and language styles in digital communication, 3) use narrative approaches and solutions focused on compiling counseling through  WhatsApp.

References

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Published

2020-08-09

Issue

Volume 4 Nomor 2 Agustus 2020

Section

Articles

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